Returns and refunds

In accordance with distance selling regulations you have the right to cancel your order within seven days of receipt of the goods.

If, for any reason, you are unhappy with your purchase when you receive it, or if it is damaged in transit, you will get a full refund when returning the artwork in the same original condition it was sent. Postage and packing costs will not be refunded and all postage and packing costs associated with the return are the responsibility of the customer. All original paintings must be returned by royal mail recorded or special delivery or an appropriate courier service with sufficient insurance to the full purchase value. It may not be possible to offer a refund or replacement if paintings are lost or damaged during return postage.

These regulations do not apply to goods made to the customers own specification. Returns on commissions will be accepted at the artists discretion.


 

If an Artwork is Lost or Damaged During Delivery.

I will confirm your painting has been dispatched and give you a delivery estimate. If you do not receive delivery/attempted delivery within the specified time I will contact the relevant courier and track the parcel. If the parcel is lost I will make and complete a claim with the relevant courier company and forward you the money once the claim has been completed. It may also be possible to offer you a replacement artwork.


Paintings are securely packaged for delivery and I have never had a painting arrive damaged. However, here is what to do if your order arrives damaged.


If your art work has been damaged in transit.....

All paintings are sent packaged flat in a strong board envelope to avoid any damage/creases. Please inspect your package thoroughly before accepting and/or signing for it. If there is any damage you should make a note of this on the delivery record. If you do not the courier may not consider a claim for damage.

The original packaging and contents must be retained for the courier to inspect or they may not consider a claim for damage .

Please contact me as soon as possible. I will make a claim with royal mail or the courier and either give you a refund or a replacement.